Support

When you need us, a person answers

Small team, European hours, no ticket maze. Below: where to write, what we do when something breaks, and everything that has changed.

How it works

You write an email. That is the whole process — there is no portal to log into and no form to fill in. On our side it becomes a tracked ticket, and the reference travels in the subject so the thread stays whole:

1 You write to the address below, from wherever you write email.

2 It opens a ticket and our reply comes back with its reference in the subject: [TKT-7GK2MQ].

3 You reply as normal. The reference keeps every answer on the same thread — including one you send three weeks later, which reopens the ticket instead of starting a new one.

quota@syrakon.com

One address for everything — support, sales, Enterprise sizing, the DPA and security reports. One inbox that is always read beats four that are unevenly watched.

If something is on fire, say so in the subject and it jumps the queue. Keep the [TKT-…] reference in the subject when you reply and nothing gets lost; strip it and you have simply opened a second ticket.

Status and incidents

We email you when your node is affected — that is the promise, and it is the one we can keep. A status page that says "all systems operational" because nobody remembered to change it is worse than no status page, so we ship the alert first and the dashboard when it is fed by real monitoring rather than by hand.

You also decide in advance what an outage of ours means for your traffic: fail open, and requests reach your backend unfiltered, or fail closed, and they stop at the edge. Per node, from the panel.

What's changed

quota · changelog

08/17 Reports by email — A monthly summary of your traffic, and another one the moment an alert fires. Retention split into three spans so the long view no longer depends on keeping everything.

08/17 Per-node storage caps — Every node now has a hard ceiling enforced by the storage engine itself, so one busy tenant can never crowd out another.

08/11 Endpoint detection — The edge learns your routes on its own; you set limits on what it found instead of typing paths.

08/04 First European node — edge-eu-1 in production, with per-endpoint and per-client limits from the panel.

Who builds this

Quota is made by Syrakon, a European group of developers building tools for developers — including the two database engines underneath Quota. The group, what else it ships and who works there live on syrakon.com; this page stays about your node.

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